Your privacy
matters to us.

Information you provide

• Contact form submissions: your name, email, phone number, and message content.
• Email correspondence: any personal information included when communicating with our team.
• Business enquiries: project details, energy requirements, and consultation information.

Information collected automatically

• Usage data: pages visited, time on page, browser type, OS, and referring URLs.
• Device data: IP address, device type, screen resolution, and language settings.
• Cookie data: preferences and session data stored via browser cookies.

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you information about our services that you have requested.
• To process and manage business proposals and project consultations.
• To improve our website, content, and services based on usage patterns.
• To comply with our legal obligations under Zambian law and ERB licensing requirements.
• To protect the security and integrity of our systems.
• To send marketing communications, only with your consent. Opt out at any time.

We may share your information only in these limited circumstances:

• Service providers: trusted partners who help us operate our website (e.g. email providers, web hosting), bound by confidentiality agreements.
• Legal requirements: where required by Zambian law, court order, or government authority including the ERB.
• Business transfers: in the event of a merger or acquisition, your information may transfer as part of that transaction.
• With your consent: in any other circumstance where you have explicitly agreed.

Our website uses cookies (small text files stored on your device) to enhance your browsing experience.

Types of cookies we use

• Essential cookies: required for the website to function. Cannot be disabled.
• Preference cookies: remember your settings (e.g. cookie consent preference).
• Analytics cookies: help us understand how visitors use our site. Only set with your consent.

You can manage cookies through your browser settings or via the cookie consent banner on our website. Disabling certain cookies may affect website functionality.

We retain your personal information only as long as necessary:

• Contact and enquiry records: up to 3 years to support ongoing relationships.
• Legal and compliance records: as required by Zambian law or ERB regulation.
• Website analytics: retained in aggregated, anonymised form only.

After the applicable retention period, your information is securely deleted or anonymised.

You may have the following rights regarding your personal information:

• Right to access: request a copy of data we hold about you.
• Right to rectification: request correction of inaccurate information.
• Right to erasure: request deletion of your data, subject to legal obligations.
• Right to object: object to processing for marketing purposes at any time.
• Right to withdraw consent: withdraw consent at any time without affecting prior processing.
• Right to data portability: receive your data in a structured, machine-readable format.

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure HTTPS encryption for all data transmitted via our website.
• Access controls limiting who within our organisation can view personal data.
• Regular review of our information collection, storage, and processing practices.

Our website may contain links to third-party websites including ZESCO, the Energy Regulation Board, and social media platforms. We have no control over their privacy practices and encourage you to review their own policies.

This Privacy Policy applies solely to information collected by Reliance Energy Zambia Limited through our own website and communications.

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete that information promptly.

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page.

Continued use of our website after changes are posted constitutes your acceptance of the revised policy. We encourage you to check this page periodically.

Questions, concerns, or requests regarding this Privacy Policy? We're here to help.